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You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
To cancel an order, please contact our customer service team immediately after placing your order. We recommend providing your order number and the email address used during purchase to expedite the cancellation process.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging. You must also provide proof of purchase, such as the original receipt or order confirmation email.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Items returned without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Please note that certain items are non-returnable, including perishable goods, personalized items, and products marked as final sale. Shipping costs are non-refundable unless the return is due to our error.
After we receive and inspect your return, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account.
If you requested a refund for an item that was purchased during a promotion or sale, the refund amount will reflect the price you actually paid. We do not offer exchanges; if you wish to exchange an item, you must return the original item and place a new order.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details, including the date of purchase, payment method used, and any relevant transaction IDs.
We will investigate the matter and work with our payment processor to resolve any issues. In rare cases where a refund cannot be processed to your original payment method, we may issue store credit or arrange an alternative refund method.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Central Time), excluding major holidays. We strive to respond to all inquiries within 24-48 hours during business days.
